DISCOUNT UP TO MORE THAN 30% ON THE WHOLE CATALOG!

SHIPPING, RETURNS, AND REFUNDS.


ENVIRONMENT SUSTAINABILITY

We think it is important to minimize the environmental impact of any activity; taking care of the environment is one of the challenges we pursue for the well-being of our society. This is why we use Offset, system based on industry models to assess the amount of CO2 released into the atmosphere for each shipment, and sets an amount, charged to us, that is used to purchase carbon credits to offset emissions through projects to protect against deforestation.

More info on Pachama.

 

 

SHIPPING

Free shipping is available for orders from € 45.00. For orders up to € 44.99, shipping costs € 5.90 in Italy (and € 7.90 in the rest of Europe) and is charged to the customer. Shipping costs are calculated and updated during the order before the payment request.

The average time of delivery is 2/3 working days, delivery times are calculated from the sending of the e-mail confirmation of the shipment of the order, please note that these delivery times are intended only as an indication, therefore Robifil does not undertake any responsibility or guarantee of compliance with the same.  

In order to reduce delivery times and offer a fast service for all confirmed and paid orders, the order processing will take place in the shortest time possible.

Once the order is processed and entrusted to the courier, the customer will receive an email confirmation of shipment with information about the courier in charge of the package. It will possible to monitor the order through the tracking number referred to in the email and follow all stages of shipment in real time.

 

RETURNS AND REFUNDS

As a consumer, you have the right to withdraw from the contract for the purchase of the Product without having to provide any reason and without incurring in costs other than those provided for in this article within a period of fourteen calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:

a. in the case of a single Product Order, from the day on which You or a third party other than the carrier and designated by You acquires physical possession of the Products;

b. in the case of a Multiple Order with separate deliveries, from the day on which you or a third party other than the carrier and designated by you takes physical possession of the last Product; or

c. in the case of an order for delivery of a Product consisting of multiple lots or pieces, on the day that you or a third party, other than the carrier and designated by you, takes physical possession of the last lot or piece.

 

In the event of purchase on the website, unless otherwise stated, you do not have the right of withdrawal provided for in Article 52 of the italian Consumer Code with reference to the Product or Products indicated in this article if such products are no longer sealed with their original seals and tampered with or removed and subsequently reapplied. In fact, on the website:

  • only sealed goods are sold, which are not suitable to be returned for hygienic reasons or reasons related to health protection.

 

To exercise your right of withdrawal, you must inform the Seller, before the expiry of the Withdrawal Period, of your decision to withdraw. For this purpose you may:

  • communicate your intention to exercise the right of withdrawal within the terms by sending notice to: assistenza@robifil.com after which you will receive by email the withdrawal form template (Withdrawal Form Template)

 

Please note that since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period lies with you, it is in your interest to use a durable medium when notifying the Seller of your withdrawal.

If you exercise your right of withdrawal, using a carrier of your choice and at your own expense, without undue delay and in any event within 14 calendar days of the date on which you informed the Seller of your decision to withdraw (Returns Period). The Returns Period is met if you return the Products before the end of the fourteen day period. The Product, properly protected and packaged and in its original packaging (original packaging is always required if the serial numbers of the Products are printed on it), must be returned to the following address:

Robifil di Colombo Luca

Via Verdi, 25 Casatenovo (LC), 23880, Italia

You shall bear the direct costs of returning the Products as well as the responsibility for the transportation of the same.

If you withdraw from the contract, the Seller (Robifil) will proceed to refund the Total Amount Due, including delivery costs, if applicable, without undue delay and in any event no later than 14 calendar days from the day on which the Seller received the returned goods. The refund will be made using the same payment instrument used for the initial transaction. If you have returned the Products using a carrier of your choice and at your own expense, Seller may suspend the refund until receipt of the Products or until you have provided us with evidence that you have returned the Products, whichever is earlier.

You shall be liable for any diminution in the value of the goods resulting from any handling of the Product other than what is necessary to establish the nature, characteristics and operation of the Product. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all the accessories and illustrative sheets, with the identification tags, labels and disposable seal, where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for its intended use and without signs of wear or dirt.

MORE DETAILS IN ART. 11 "Terms and conditions" HERE